If one of your pages has lost its connection, or Planable is asking you to reconnect something, here's how to get it back — and what to do when it's an ad account rather than a page.
→ Why a page disconnects
→ Option 1: Error when scheduling or publishing a post
→ Option 2: Hard reset
→ If you're asked to reconnect an ad account
Why a page disconnects
Every connection you make in Planable runs on an access token issued by the social platform, and the platform decides how long that token stays valid. Facebook, Instagram, X, LinkedIn and TikTok each set their own rules, so a page can drop out of Planable even when nothing on your side looks wrong.
Common reasons a token stops working:
- a password change
- a change to your login details
- a change to app settings or permissions on the platform's side
- the token simply reaching the end of its lifespan
Also, LinkedIn requires you to re-authenticate your accounts once in two months. That schedule is set on LinkedIn's side, so an occasional reconnect there is part of normal use.
Good to know: an ad account is a separate connection from the page, with its own token and its own expiry. An ad account can ask to be reconnected while the page is working perfectly, and the other way round. See If you're asked to reconnect an ad account.
Before you reconnect
You can fix most disconnections by clicking the Connect / Reconnect button. Before you do, make sure you're logged in to the right account, or that you have access to the page you're reconnecting.
Facebook and LinkedIn Pages require Admin access to reconnect successfully.
If you're setting up a page for the first time rather than restoring one, see Connect a page.
Option 1: Error when scheduling or publishing a post
If you got an error while scheduling or publishing a post, go to that page in the sidebar, hover over it, and click the settings gear icon to open Page Settings. There you'll find the option to Reconnect your page.
If that didn't help, try the steps in Option 2: Hard reset. Use the same steps if you can't see all the pages you manage in the connecting-pages window in Planable.
For a LinkedIn page specifically, see LinkedIn Page was disconnected.
Option 2: Hard reset
When you authenticate your Facebook account with Planable, we ask you for a set of permissions. You can choose to grant or revoke each of them:
If you revoke any of those permissions, Planable won't be able to connect with Facebook and some of its features won't work.
Sometimes the Facebook access token expires and you'll need to reset Planable from Business Integrations. Here's how:
- Go to your Facebook business integrations: https://www.facebook.com/settings?tab=business_tools
- Search for the Planable app in the list.
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Click Remove business integration.
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Authenticate your Facebook account again in Planable and grant access.
- Make sure to grant access to all pages you manage with Planable — this one matters, because without it we can't publish posts on your behalf.
If you're asked to reconnect an ad account
Paid metrics in Analytics come from an ad account, which you connect separately from the page. That connection has its own token, and it can expire on its own schedule.
When an ad account's token expires, Analytics shows a reconnect prompt in place of your paid figures instead of serving numbers that have stopped updating. Reconnect the ad account the same way you connected it, and your paid data starts syncing again — the figures catch up on their own.
Good to know: reconnecting the page and reconnecting the ad account are two separate actions. Fixing one doesn't fix the other. If your posts publish fine but your ad spend has stopped updating, it's the ad account that needs reconnecting — and if a page won't publish, reconnecting the ad account won't help.
For the full walkthrough, see How to connect an ad account.