Learn how to leave clear, contextual feedback on posts so nothing gets lost in translation.
→ Comments: reply, react, resolve
→ Annotations
→ Suggestions
→ Internal notes
Gather feedback where it actually makes sense, right next to the post. Tag the right people, keep the conversation in context, and eliminate the back-and-forth that lives in emails, Slack threads, or (worse) screenshots.
Good to know: To make sure your colleagues or clients see your feedback, tag them by typing @ + their name, or pick them from the list. They'll get a notification straight away.
Comments: reply, react, resolve
All your feedback and conversations live in one place — right next to the post. When you read a comment, you have three options:
- Reply — keep the conversation threaded so context stays together.
- React — a quick emoji to acknowledge a comment without adding noise.
- Resolve — mark feedback as handled and clear it from view.
Resolved comments aren't deleted — they're tucked away. Tick the Show resolved checkbox to bring them back into view whenever you need to revisit the history.
Annotations
When a general comment isn't precise enough, use annotations to pin feedback to a specific piece of copy.
- Inside the post, select the piece of text you want to change or remove.
- Click the comment option that appears.
- Type your note and send.
Annotations show up in the comment section alongside the rest of the feedback, so nothing gets buried.
Suggestions
When you want to show exactly how the copy should read instead of describing the change, use suggestions.
- Highlight the text you want to change.
- Edit it directly with your proposed version.
- Your suggestion appears in its own section, showing exactly what was added or removed.
- The post creator can accept or decline the suggestion. If accepted, the copy updates automatically.
💡 Pro tip: Suggestions are perfect for client review rounds — instead of writing "change this word to that word," your client can just edit the copy directly, and you decide whether to keep it.
Internal notes
Sometimes a comment is for your team's eyes only — not the client. You can turn any comment, annotation, or suggestion into an internal note to discuss posts behind the scenes. Internal notes are marked with a yellow background so they're easy to spot.
Good to know: You can only create an internal note if you have a user assigned as a client in your workspace. That setup unlocks both internal notes and internal posts. Learn how to assign a user as a team member or client.