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Direct Messages (DMs) in Planable

Marie Bodowskaya
Updated

You can now view and manage Instagram and Facebook Direct Messages directly inside Planable.

Types of messages

What types of messages can you see?

Right now, Planable supports:

  • Direct Messages (DMs)
  • Sender details and timestamps
  • Image and video attachments

Start receiving DMs in Planable

DMs start syncing right after you connect your Instagram or Facebook account with the right permissions.

Instagram

You can connect Instagram in two different ways:

Option 1: Connect through Facebook

Use this if you choose Facebook login when adding your IG profile.

You’ll need to:

  • Connect your Instagram Business account to Planable.
  • Make sure your Instagram account is linked to a Facebook Page (required only for this method).
  • Accept the “instagram manage messages” permission.
  • Reconnect if Planable asks you to (this refreshes your access).

Option 2: Connect directly as an Instagram Professional account

Use this if you add Instagram via “Add Instagram professional account.”

  • No Facebook Page link is required.
  • Accept the “instagram business manage messages” permission.
  • Reconnect if needed.

Facebook

After You Connect

  • Messages will begin to sync automatically.
  • Older messages will load gradually (from a few seconds to a few minutes).
  • New DMs appear shortly.

If your DMs don’t show up, reconnect your Instagram/Facebook Page and make sure all messaging permissions were accepted.

Limitations

Instagram

Due to Instagram’s API, the following are not supported yet:

  • Voice messages
  • Message reactions
  • Group chats

Other limits to keep in mind:

  • Only 20 messages at a time load in each conversation (you can load more).
  • For now, Planable shows only the first 15 conversations (more loading options are coming).

Facebook

Only Facebook Page Inbox messages are available. Personal profile messages aren’t supported by Facebook’s API.

General

  • If Meta permissions expire, syncing stops until you reconnect.
  • All replies are sent as the Page, not as a personal profile.
  • Messages from blocked/restricted users cannot be synced.

 

Pricing

DM's are part of the Social Inbox add-on to any of our paid plans. You get a 30 day free trial, and then it's $9/workspace/month or $90/workspace/year.