As stated in our Terms and Conditions, all sales are final, and we do not offer refunds. They may be considered under the following exceptional circumstances:
First-time subscriptions cancelations
We consider refunds for our Basic and Pro monthly or yearly plans for first-time subscriptions if requests are submitted within 14 days of payment.
2. Annual Post-Renewal cancellations
Refunds may be offered for users on an annual Basic or Pro subscription who cancel within 14 days after their renewal.
These 2 policies do not apply to Custom or Enterprise plans and exclude any applicable payment processing fees.
Non-refundable policy for specific subscription adjustments
When adjustments are made to your subscription, a pro-rata credit will be applied toward future payments. These credits are non-refundable and will only be used to offset upcoming charges on your account. Refunds will not be issued, in the following cases:
Switching from Annual to Monthly Plans
Reducing or Removing Additional User/Workspaces
If you reduce the number of additional users or workspaces in your subscription or remove them.
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