As stated in our Terms and Conditions, all sales are final, and we do not offer refunds. They may be considered under the following exceptional circumstances:
First-time subscriptions cancelations
We consider refunds for our Basic and Pro monthly or yearly plans for first-time subscriptions if requests are submitted within 14 days of payment.
2. Annual Post-Renewal cancellations
Refunds may be offered for users on an annual Basic or Pro subscription who cancel within 14 days after their renewal.
These 2 policies do not apply to Custom or Enterprise plans and exclude any applicable payment processing fees.
Non-refundable policy for specific subscription adjustments
When adjustments are made to your subscription, a pro-rata credit will be applied toward future payments. These credits are non-refundable and will only be used to offset upcoming charges on your account. Refunds will not be issued, in the following cases:
Switching from Annual to Monthly Plans
Reducing or Removing Additional User Allocations
If you reduce the number of additional users or workspaces in your subscription or remove them.
Contact us here 👇